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Understand the Roster
Learn who serves, what training roster neutrals receive, and how the Army assigns appropriate support.
Roster overviewArmy ADR Program
Mediation Services
One place to understand the Army Roster of Neutrals, request trained mediation support, and learn how Army employees qualify to serve as roster neutrals.
Choose a Path
Three Ways to Engage the Roster
Army roster neutrals are Army employees who provide collateral-duty mediation support to organizations worldwide.
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Request a Neutral
Prepare the required agreement, dates, contact information, format choice, and settlement template.
Request support03
Serve as a Neutral
Review the 40-hour training requirement, application materials, and quarterly activity expectations.
Qualification stepsThe Army Roster of Neutrals
Requesting Services from The Army Roster of Neutrals
The Roster is composed of Army employees who offer their services as mediators to Army organizations on a collateral duty basis.
Mediation services through the Army Roster of Neutrals are provided free of charge to Army organizations; a majority are conducted virtually. The Neutrals are located throughout the world. The Army ADR Program Coordinator assigns an appropriate mediator from the roster. Two mediators are assigned to each matter, and they will utilize the co-mediation model.
Neutrals on the roster have received extensive training in facilitative mediation and have varied backgrounds.
Although ADR is available to all Army employees, ADR Case Managers/Coordinators are the only personnel that can request a mediator from the Army roster. Ombudsman, LMER, HR, EEO, MEO, Legal, and IG, are ADR Case Managers/Coordinators and will assist you in making a mediation/facilitation request.
Please go to the following link for further directions and to request a mediator: Request A Mediator
If information provided in requests for mediation services is personal, proprietary, or otherwise sensitive, such information will be protected in accordance with The Privacy Act.
Request a Neutral
Prepare the Request Before You Schedule
The Army ADR Program assigns two mediators to each matter.
Start with the case-management materials
Use the Case Management Worksheet to confirm that the request includes all required information. The two-hour ADR Case Management Training is also available.
Provide the agreement and scheduling details
Submit the Agreement to Mediate in Good Faith signed by all participants, together with suggested agreed-upon dates at least two weeks after the request. Do not change a requested date without prior approval.
Select the mediation format
Choose Microsoft Teams or telephonic mediation. Organizations requesting in-person mediation are responsible for TDY costs and must coordinate with the roster manager at least three weeks before the mediation.
Identify participants and the settlement template
Provide party and subject-matter-expert contact information. Submit the organization’s Negotiated Settlement Agreement template at least one week before the mediation.
Scheduling Checklist
Confirm These Issues With Participants
Investigation status
- Check whether any related investigations are underway.
- Explain whether the investigation timeline is separate from mediation.
- If results are pending, decide whether they will arrive within the mediation timeline or whether mediation should wait.
Signature authority
- Confirm the correct agency official with authority to bind the government in resolving the dispute.
- Prepare the signature authority to understand the issues before mediation.
- Consult legal and labor-management/employee-relations advisors about possible solutions.
- Remain open to new issues and ideas raised by any party.
Attorney participation
- Explain the current stage of the process and each attorney’s role.
- If the complainant does not have an attorney, determine whether an agency representative should attend.
Get Qualified on the Roster
Training, Application & Continuing Service
Initial qualification
- Complete at least 40 hours of approved professional training as an Army ADR neutral.
- Agree to follow established ethical standards.
- Submit an application to the HQDA OGC group mailbox, attention Roster Manager.
- Include a copy of the training certificate and a supervisor’s endorsement confirming organizational support.
Remain active
- Participate in four hours of roster-manager training each quarter.
- Participate in a mediation at least once each quarter.
- Training or ADR experience outside the Army may be reviewed to determine whether it satisfies these requirements.
Why co-mediation matters
The Army Mediation Program generally uses a co-mediator approach. An experienced lead mediator may be paired with a formally trained co-mediator who has little or no experience. Participants benefit from two mediator perspectives, the lead receives assistance, the co-mediator gains experience, and the Army expands its qualified mediator capacity.
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